Responsible Gambling Policy

This Responsible Gambling Policy is provided by , located at . We are fully committed to promoting safe, responsible, and enjoyable gaming experiences for every guest who visits our casino floor at Navquorin Luxe Haven in Kingston.

We believe that gambling should always be a form of entertainment — never a source of financial stress, emotional harm, or personal hardship. If at any point gambling stops being fun, we are here to help.

Our Commitment to Responsible Gambling

At Navquorin Luxe Haven, we take our responsibility to our guests and our community seriously. Our dedicated team is trained to provide a safe gambling environment and to support any guest who may be experiencing difficulties related to gambling.

We are committed to the following principles:

  • Providing a fair, transparent, and safe gaming environment for all guests.
  • Ensuring that gambling remains a leisure activity and never a necessity.
  • Offering tools, resources, and support to help guests stay in control of their gambling habits.
  • Enforcing strict age verification measures to prevent underage gambling.
  • Training our staff to recognize signs of problem gambling and respond with care and compassion.
  • Cooperating fully with regulators, community organizations, and support agencies to promote responsible gambling standards.
  • Never targeting vulnerable individuals, minors, or those who have self-excluded with gambling promotions.

We encourage all of our guests to set personal limits before they play, to take regular breaks, and to view gambling as one of many ways to enjoy their time at Navquorin Luxe Haven — not as a way to make money or recover losses.

18+ Age Policy — No Minors Permitted

Gambling at Navquorin Luxe Haven is strictly restricted to guests who are 18 years of age or older. This is a legal requirement and a policy we enforce rigorously and without exception.

Our team members are required to verify the age of any guest who appears to be under the age of 25. Acceptable forms of identification include, but are not limited to:

  • Government-issued photo identification (e.g., driver's licence, provincial ID card)
  • Canadian Passport or passport from another country
  • Permanent Resident Card
  • Nexus Card

Any guest who is unable to provide valid proof of age will be respectfully denied access to the casino floor. We appreciate your understanding and cooperation in helping us maintain a safe environment for everyone.

If you are aware of a minor attempting to access gambling facilities at our property, we encourage you to notify a member of our staff or security team immediately. We take all reports seriously and act swiftly to protect the safety of young people.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually and can be difficult to recognize at first — in yourself or in someone you care about. We want to help you spot the signs early, so that support can be found before things become more serious.

You or someone you know may have a problem with gambling if any of the following signs are present:

  • Spending more money on gambling than originally intended or more than you can afford to lose.
  • Feeling irritable, restless, or anxious when trying to cut back or stop gambling.
  • Gambling to escape feelings of stress, depression, loneliness, or anxiety.
  • Chasing losses — continuing to gamble in an attempt to win back money that was lost.
  • Lying to family members, friends, or colleagues about gambling habits or the amount of money spent.
  • Borrowing money, selling possessions, or struggling to pay bills because of gambling.
  • Neglecting responsibilities at work, school, or home due to time spent gambling.
  • Feeling guilt, shame, or regret after a gambling session.
  • Repeatedly making unsuccessful efforts to control, cut back, or stop gambling.
  • Gambling preoccupying your thoughts — constantly thinking about your last session or planning the next one.
  • Relationships suffering because of gambling-related conflict, secrecy, or financial problems.

If you recognize any of these signs in yourself or someone you love, please know that help is available and that reaching out is a courageous and positive step. You are not alone.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools designed to help you stay in control of your gambling. Whether you want to take a short break or step away from gambling entirely, we are here to support your decision without judgment.

Self-Exclusion Program

Our self-exclusion program allows you to formally request that you be banned from gambling at Navquorin Luxe Haven for a set period of time, or indefinitely. During a self-exclusion period:

  • You will be denied access to the casino floor.
  • Your player account (if applicable) will be suspended.
  • You will be removed from our marketing and promotional mailing lists.
  • Our staff will be notified to help enforce your exclusion with discretion and respect.

To begin the self-exclusion process, please speak directly and confidentially with a member of our Guest Services team or visit our Responsible Gambling desk on the casino floor. You may also contact us in writing at our registered address: , .

We will process your request promptly and treat your information with complete confidentiality and sensitivity.

Ontario's Self-Exclusion Program (iGaming Ontario / OLG)

In addition to our internal program, Ontario residents may also register for the provincial self-exclusion program managed by the Alcohol and Gaming Commission of Ontario (AGCO) and OLG. This program can exclude you from multiple licensed gaming facilities and platforms across the province. For more information, please visit the AGCO website or speak with a member of our team.

Additional Responsible Gambling Measures

Beyond self-exclusion, we encourage all guests to make use of the following strategies to keep gambling enjoyable and within healthy limits:

  • Set a budget: Decide how much money you are comfortable spending before you begin, and stick to that amount.
  • Set a time limit: Decide in advance how long you will gamble and take regular breaks.
  • Never chase your losses: If you lose your budget, accept it as the cost of entertainment and stop playing.
  • Do not gamble under the influence: Avoid gambling when you are impaired by alcohol, medication, or other substances, as this can impair your judgment.
  • Balance gambling with other activities: Make sure gambling does not crowd out other hobbies, social activities, or responsibilities.
  • Talk to someone you trust: If gambling is causing you stress or difficulty, please speak with a friend, family member, or professional counsellor.

Support Resources and Helpline Numbers

If you or someone you know is struggling with gambling, please do not hesitate to reach out for help. Trained professionals are available around the clock, and all services listed below are free and confidential. Asking for help is a sign of strength, and support is closer than you may think.

Canada — National and Provincial Resources

  • ConnexOntario (Ontario Problem Gambling Helpline)
    Phone: 1-866-531-2600
    Available 24 hours a day, 7 days a week. Provides free information and referral services for gambling, mental health, and addiction support in Ontario.
  • Problem Gambling Institute of Ontario (PGIO)
    Website: www.problemgambling.ca
    Offers educational resources, treatment guidance, and support for individuals and families affected by problem gambling.
  • Gamblers Anonymous Canada
    Website: www.gamblersanonymous.org
    A fellowship of individuals who share their experience and support one another in their recovery from problem gambling. Meetings available across Canada.
  • Canadian Centre on Substance Use and Addiction (CCSA)
    Phone: 1-613-235-4048
    Website: www.ccsa.ca
    Provides national leadership and evidence-based guidance on addiction-related issues, including gambling disorder.

International Resources

  • GamCare (United Kingdom)
    Phone: 0808 8020 133 (free, 24/7)
    Website: www.gamcare.org.uk
    GamCare provides free information, support, and counselling for anyone affected by gambling harm in the UK and internationally. Live chat and forum support also available.
  • BeGambleAware (United Kingdom)
    Phone: 0808 8020 133 (free, 24/7)
    Website: www.begambleaware.org
    BeGambleAware offers free, confidential help and treatment referrals for those experiencing gambling-related difficulties. Their website includes a self-assessment tool and resources for friends and family.
  • National Council on Problem Gambling (NCPG — United States)
    Phone: 1-800-522-4700 (National Problem Gambling Helpline, 24/7)
    Text: Text "HELPLINE" to 233-733
    Chat: Available at www.ncpgambling.org
    The NCPG Helpline provides crisis intervention, information, and referrals to local treatment services for individuals and families affected by problem gambling across the United States and beyond.
  • Gambling Therapy (International)
    Website: www.gamblingtherapy.org
    A global online service offering free practical advice and emotional support for anyone affected by gambling. Available in multiple languages with live chat, forums, and support groups.
  • Gamblers Anonymous International
    Website: www.gamblersanonymous.org
    Provides access to support meetings and resources for problem gamblers in countries around the world.

Crisis and Mental Health Support

  • Crisis Services Canada
    Phone: 1-833-456-4566 (24/7)
    Text: Text 45645 (available daily, 4 PM to midnight EST)
    If gambling is contributing to feelings of hopelessness, despair, or thoughts of suicide, please reach out immediately. Help is available.
  • Talk Suicide Canada
    Phone: 1-833-456-4566 (24/7)
    Confidential support for individuals in emotional distress or crisis.

Our Promise to You

At Navquorin Luxe Haven, every member of our team — from our guest services staff to our casino floor supervisors — is dedicated to making your experience enjoyable, safe, and responsible. We understand that life is complex, and we approach every conversation about gambling with empathy, respect, and care.

If you ever feel that gambling is no longer fun, or if you are concerned about your habits or the habits of someone close to you, please reach out to us. You will always be treated with dignity and without judgment.

This policy is reviewed and updated regularly to reflect the latest standards and best practices in responsible gambling. For questions, concerns, or to request self-exclusion, please contact us at:


Thank you for gambling responsibly. We are proud to have you as our guest.